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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer Wright

November 6, 2024

5  out of  5
rating by Jennifer Wright
"We cannot thank everyone in this office enough for all the special service they provide. They always make themselves available for our questions and concerns. When we had our accident, Evie gave us peace of mind and handled everything for us like she would for one of her own family members. She took care of everything for us from beginning to end. It’s great to feel secure knowing Austin made sure we have all of the coverage options that we need. Naomi has been so pleasant to speak with and has gone above and beyond to help anyway that she can. We have found our forever insurance office."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Michele

November 5, 2024

5  out of  5
rating by Michele
"Really great insurance company. Everyone is very helpful and they are there for you when you need them. Jake and Evie are the best! Definitely recommend."
We responded:
"Thank you, Michele, for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kevin M

October 18, 2024

5  out of  5
rating by Kevin M
"Jake is great to work with and was very helpful in explaining all of the details of our policy. There are so many details within a policy and they took the time to explain all of the number and how they could have an effect on a claim."
We responded:
"We are so thankful for your review. We are always happy to be here to help! We thank you for coming in to the office to review your policies. This is super important to us and certainly helps when you have a claim with understanding your coverages. "
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Sergei Markin

October 11, 2024

5  out of  5
rating by Sergei Markin
"I want to wish these guys only the best. I always recommend them to my new friends and acquaintances, as I have been working with them for many years. I hope that in the future we will have only positive meetings and a good mood. Good luck to you, friends."
We responded:
"Good luck to you Sergei. We always appreciate your visits, and we are honored that you provide this recommendation to your friends. We take pride in providing great customer service to our customers when they are dealing with auto insurance. Thank you again - Jake WSF"
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Wendy Talley

October 11, 2024

5  out of  5
rating by Wendy Talley
"Excellent insurance, friendy staff, and always there to help."
We responded:
"Thank you, Wendy,! We take pride in our work and are rewarded when it is recognized. Thank you for the kind words and trusting us to help with your insurance needs. - Jake WSF"
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Pam Veler

September 24, 2024

5  out of  5
rating by Pam Veler
"I am so impressed with Naomi Stinson! She is very knowledgeable and efficient at her job. When I call she takes care of whatever is to be done before we even get off the phone! Such a fantastic, personable asset to the firm. In my opinion she is the best that Jake has had at the front desk, I hope she stays there long term."
We responded:
"This is a huge compliment and well deserved as we have had some great team members in the office. Naomi is kind, compassionate, and intelligent. She is diligent in her work and timely in her responses. We are pleased to have her help our policyholders with all of their auto, home and life insurance needs. "
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Craig Pretzer

April 19, 2024

5  out of  5
rating by Craig Pretzer
"Reasonable rates and awesome staff"
We responded:
"Thank you for the review, Craig. We certainly appreciate your business and are happy to help provide you with a great price on insurance at Jake Duos State Farm. Our State Farm Team is takes pride and is motivated to create personalized experience for all of our policyholders. "
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Donna Payton

January 29, 2024

5  out of  5
rating by Donna Payton
"The staff at Jake Duos State Farm is the absolute best. Jack Moorehouse signed our business fleet up over 3 years ago. Since that time we also transferred our personal insurance including home, automobiles, and rv over. They also helped us with a refinancing of our home several years ago. They have helped us with claims, life insurance and rental insurance. We have never had one negative experience with this agency. Right from the start, everyone talked to us on a first name basis, and we felt they genuinely cared. We trust them, and we can say without a doubt, that this agency has our best interest at heart!"
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Tristin Coop

January 16, 2024

5  out of  5
rating by Tristin Coop
"By far the best insurance a person could ask for. The owner and employees are will always shoot you straight, will never leave any slight possibilities out, and are just honest hard working people. I would highly recommend anyone this specific branch to anyone considering any kind of insurance. I would love to be able to mention everyone by name, but Austin and Jake are the only main people that I've dealt with, and they are just some down to Earth, amazing people!"
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Sgt Hedrick Jonathan

January 11, 2024

5  out of  5
rating by Sgt Hedrick Jonathan
"Well organized, well knowledge always knows what going on with client’s insurance portfolios. The staff in there are second to none the professionalism they established is a trait all other companies need to follow. If you need coverage and more take your business there you’ll be in best hands ever period. Go and see these folks. If anyone else needs more testmonioy they can find me Sgt Hedrick because I will vouch for this office"
We responded:
"Sgt. Hedrick Jonathan thank you so much for your review! We certainly take pride in being professional and providing an experience that leaves you knowing you have been taken care of as you expect to be. We really appreciate this review! Thank you for choosing Jake Duos State Farm. "
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simeon sjoberg

December 20, 2023

5  out of  5
rating by simeon sjoberg
"Jake and Evie and their team have provided extraordinary service to our family for our insurance needs. Highly recommend, the personalized service they give is above and beyond! Thank you!"
We responded:
"Thanks Simeon! We are so happy you are satisfied with your service provided by our team. "
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Dawn Pelikan

November 7, 2023

5  out of  5
rating by Dawn Pelikan
"This is THE best insurance agent I have ever had, ever. Hands down. They have great customer service, explain everything in detail and will get you the best price. I use them for my car and renters insurance for over 4 years now. Jake, Austin and well everyone in the office is helpful and knowledgeable. They treat you like family"
We responded:
"Wow!!!! Thank you, Dawn, for the kind words. This certainly makes us smile BIG! We are very appreciative of your experience and your review. I look forward to sharing this with the team and as always, thank you for choosing Jake Duos State Farm!"
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Dennis key

November 7, 2023

5  out of  5
rating by Dennis key
"Fast friendly,helpful service"
We responded:
"That is good to read. Thank you, Dennis, for the review. We are always looking to meet the needs of our customers as well as provide them with the delivery of the service they prefer and Fast, Friendly, Helpful Service is certainly one of them. Thank you for choosing Jake Duos State Farm!"
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Zachary Cross

October 13, 2023

5  out of  5
rating by Zachary Cross
"Friendly staff and goes above and beyond!!"
We responded:
"Thank you, Mr. Cross. We are happy to help. I know Evie has consistently worked with you on your needs and we are pleased to know that she left a great impression. "
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Cody Arp

October 12, 2023

5  out of  5
rating by Cody Arp
"Austin is the best agent I have ever had. He was very thorough in explaining the living benefits of life insurance and showing me the value in it. He is a stand up guy, very direct, and took his time to explain the ins and outs of my policies. I would highly recommend anyone reach out to him!!!"
We responded:
"Thank you Cody! We greatly appreciate your experience with learning the living benefits of life insurance and your positive review. Austin is well versed in the State Farm options he reviews. We at Jake Duos State Farm thank you for your business! "
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Toni Leverett

October 4, 2023

5  out of  5
rating by Toni Leverett
"Excellent customer service! Jake Moorhouse is a pleasure to work with and saved us thousands on insurance. He was thorough and took the time to ask questions. I moved as much as he offered and saved even more with bundling. Highly recommend!"
We responded:
"That is great news Toni! Thank you for sharing this. Jake Moorhouse is certainly a pleasure to work with and I am glad you all have had the opportunity to experience this. We appreciate your business. - Jake WSF"
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Hunter Brown

September 30, 2023

5  out of  5
rating by Hunter Brown
"If you need a great deal and even better service Austin is the man to see!"
We responded:
"Thanks, Hunter, for the review. Yes sir, Austin provides great service. We are grateful to have him on our team. We also thank you for your business. - Jake WSF"
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Daniel Lawson

August 9, 2023

5  out of  5
rating by Daniel Lawson
"Honestly the first insurance guy who actually cared to learn about me and my family."
We responded:
"Thank you, Daniel, for the review. At Jake Duos State Farm we pride ourselves on taking the time to understand your personal needs and that includes learning about you and your family. Our team consists of mothers, fathers, brothers, sisters, sons and daughters so we are aware of what life demands of us and when our policy holders like you allow us to take the time to ask very important needs-based questions, we are more capable of providing a product and service that best fits them and their family's needs. I am pleased to read that you have had this experience and even more you are willing to share it. Thank you for choosing Jake Duos State Farm to protect you and your family's needs. :-)"
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David Henderson

July 14, 2023

5  out of  5
rating by David Henderson
"Review of our policy, coverages and rates with Jake Moorehouse recently went very well. Jake was prepared and was informative and helpful in the review - Thanks, David & Debra H"
We responded:
"Thank you, Mr. and Mrs. Henderson for the kind review. Mr. Moorhouse is always happy to assist our policyholders. - Jake WSF"
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Rachel Hilton

June 8, 2023

5  out of  5
rating by Rachel Hilton
"Go to Austin he’s awesome ! 👍🏼"
We responded:
"Thank you, Rachel, very much. We are always happy to hear your experience with Jake Duos State Farm is a good one! By the way you are also Awesome, and we all love your new ride! "
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Karis Alston

June 7, 2023

5  out of  5
rating by Karis Alston
"Austin went above and beyond for us. He was able to get us BETTER coverage for cheaper than we had at Allstate. He even stayed after hours and sacrificed his personal time so we could get insured before we drove off the lot. Very nice office Staff and very accommodating."
We responded:
"Thank you, Karis. We certainly value you sharing your experience. Austin is very diligent and works to make the process easy and enjoyable. We also look forward to building on your positive insurance shopping experience even more with the continued service we provide. "
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Amanda Bell

May 26, 2023

5  out of  5
rating by Amanda Bell
"Always amazing service from amazing individuals! They treat you like family! Best all around! 🙏🙌"
We responded:
"Thank you, Amanda! We work really hard to make insurance as easy to deal with as possible. We know life gets busy and our service is a top priority. We have a growing State Farm family made up of our team at Jake Duos State Farm as well as all our policyholders. Thank you for the kind words and for being a part of our State Farm family! "
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Alejandro Colon

February 21, 2023

5  out of  5
rating by Alejandro Colon
"I am so glad we found this Agent. We are young couple looking to make sure we are taken care of insurance wise. Jake genuinely cares about his clients, has been very helpful, great follow-up, very thorough. Jake Moorehouse is also a great addition to this team. He did our review and did a great job and answered all our questions. We are very pleased with this office and the entire staff."
We responded:
"Thank you so much Alejandro! We are pleased to read your review and take pride in everything you have mentioned. Thank you again for choosing Jake Duos State Farm."
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Karen L

December 29, 2022

5  out of  5
rating by Karen L
"Austin is top notch! He took the time to explain everything in detail and made available to me better options than what I currently have for less money! I am new to Tennessee and couldn't have asked for better customer care."
We responded:
"Thank you, Ms. Karen, I am very pleased to read of your experience. We take insuring our community members assets very seriously and work to combine our experience in doing so with pleasant conversations that are based on your individual needs. We are very appreciative of your business and look forward to the ongoing relationship. Welcome to Tennessee! "
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Debbie Robinson

December 23, 2022

5  out of  5
rating by Debbie Robinson
"So glad we found this Agent. We are new to the area, less than a year, and have been with State Farm for almost 30 years in another state. Jake has been very helpful, great follow-up, thorough, and genuinely cares about his clients. Jake Moorehouse is also a great addition to this team. He did our review over the phone and did a great job and answered all our questions. We are very pleased with this office and the entire staff."
We responded:
"Mr. and Mrs. Robinson, we are so glad you found us too. We enjoy working with each of you and am grateful for your business. I am happy to hear of Mr. Moorhouse's efforts and am proud of his impact on your service. Thank you for choosing Jake Duos State Farm. "